Mechanical Support Analyst / Customer Advocacy Specialist II
Job Description:
Mechanical / Technical Customer Service Specialist II
Are you a Gear Head with great interest & aptitude for all things Mechanical? If so, Let's talk!
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Wacker Neuson America has a commitment to grow. In order to do that, we need to find new future colleagues to join us with our evolution, growth, and development needs as we continue our drive and growth plans.
As a Mechanical Support Analyst / Customer Advocacy Specialist II, you will support Wacker Neuson product lines by providing repair assistance, after-sales product support, and communication to the Field Sales Force and Field Service Training network. This position will assist in warranty administration for domestic and international dealers.
You will be the driving force behind Wacker Neuson America's Service Strategy and Execution and be a one-stop shop for all questions, ideas, suggestions, and requests about our products from within the Field Sales Force and Field Service Training network.
Who is Wacker Neuson?
Wacker Neuson manufactures light and heavy equipment for construction, landscaping, agriculture, recycling, energy, and rail industries. Excavators, dumpers, loaders, concrete technology, generators, and saws comprise just a portion of the company's product portfolio. Besides, the company offers attachments and accessories for products to help deliver optimal solutions. Wacker Neuson has three business segments: Compact Equipment (approximately half of the total revenue), Light Equipment, and Services. The company offers a range of services, spare parts, and rental equipment through sales and service stations strategically placed worldwide.
Offering customers across the globe a broad portfolio of construction equipment, spare parts, and related services, Wacker Neuson has been known for reliability and innovation since the company's inception in 1848.
Desired traits: honesty, asking for help when needed, willingness to help others, detail-oriented, being hands-on for problem-solving, thinking “outside-of-the-box”, being willing to put in the time when needed, a sense of humor, being able to use hand tools/mechanically-inclined.
Required Skills:
- An Associate’s Degree in related field is required. A Bachelor’s Degree in a related business program or engineering is preferred.
- A minimum of 3 years’ experience of hands on mechanical / electrical experience in a related field, preferably in automotive, industrial, construction or agriculture industries.
- Excellent electrical and hydraulic troubleshooting skills.
- Knowledge of two cycle, four cycle and diesel engines. Understanding of current emission control systems is a plus.
- Strong knowledge of hydraulic systems and ability to read schematics. Focus on mobile hydraulics similar to ones used in excavators and loaders.
- Knowledge of electrical systems and ability to read schematics.
- Excellent verbal, written and public speaking skills.
- Strong problem solving skills.
- Proficient computer skills including Word, Excel and PowerPoint.
- Ability to travel up to 10%, including globally.
- Passport required for global travel.
Working at Wacker Neuson
Wacker Neuson:
- Company-provided coffee and tea
- On-site fitness center (small) with some free weights and open exercise area. Has men’s and women’s locker rooms with showers
- Bike-to-work program benefit
- “Wellness Reward” for participation in routine health screening. Reward is in form of a deposit to an employee health reimbursement account or health savings account
- Good Friday, Day After Thanksgiving, Christmas Eve, New Year’s Eve are holidays in addition to typical New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
- Casual dress code = jeans every day
- Food and beverage vending machines are regularly stocked.
- Cook-outs and/or pizza as a reward for good business results, employee-only “Jingle & Mingle” cocktail/Christmas party
- Office environment: fairly open with low dividers between work surface and taller shelving/storage. All desks are electric sit/stand, meaning that the work surface height is adjustable at the touch of a button.
- Desired traits: honesty, asking for help when needed, willing to help others, detail-oriented, being hands-on for problem-solving, think “outside-of-the-box”, being willing to put in the time when needed, a sense of humor, being able to use hand tools/mechanically-inclined.
Physical Demands and/or Work Environment:
While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work. Up to 10% of time spent in manufacturing environments around industrial equipment. Able to travel up to 10% to other Company locations including international locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.